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Business
& Strategic Planning
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Marketing
& Sales
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The
Customer Relationship Management Magic
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Date
: Feb 26, 2002 (Tue); Apr 4, 2002 (Thu)
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Facilitator
: Sherman
Cheung
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Sales
and Operation Planning Process
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A Critical Tool to Successfully Integrate
Sales/Marketing and Other Operations to Improve Customer
Services and Reduce Operation Cost
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Date
: Mar 26, 2002 (Tue), Jun 7, 2002 (Fri)
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Facilitator
: Sherman
Cheung
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Winning
Customer Service in Competitive Environment
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Key
Account Management
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Date
: Jul 9, 2002 (Tue)
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Facilitator
: Irene Lau
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Finance
for Non-Finance Executives
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Project
& Change Management
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Managing
Change in Improvement Project
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Management
Development
 |
Balance
Score Card and Data Mining
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What and How to Implement
-
Date
: Feb 5, 2002 (Tue); May 24, 2002 (Fri)
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Facilitator
: Sherman
Cheung
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Motivating
Supervisory Skills in Tough Times
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Date
: Mar 7, 2002 (Thu)
-
Facilitator
: Irene Lau
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Managers
as Trainers in Workplace
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Understanding
People for Job Career Success
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Effective
Communication Skills
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Human
Resources Management
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Performance
Management and Objectives Setting
|
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Building
Team Effectiveness in Tough Times
|
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Becoming
an Effective Trainer
|
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Target
Selection
-
Date
: Jun 5, 2002 (Wed)
-
Facilitator
: Steve Pun
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Facilitation
Skills for Managers
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Coaching
for Results
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Supply
Chain Management
 |
From
Supply Chain Management to E-Commerce
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Date
: Feb 1, 2002 (Fri); Apr 12, 2002 (Fri); Jun 14, 2002
(Fri)
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Facilitator
: Sherman
Cheung
|
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Achieving
Competitive Advantage Through E-Supply Chain Management
-
Date
: Mar 8, 2002 (Fri); May 10, 2002 (Fri); Jul 3, 2002
(Wed)
-
Facilitator
: Sherman
Cheung
|
 |
Basic
Supply Chain Management
Module
I - Introduction, Channel Distribution, Manufacturing,
Process, Role of Material Management
Module
II - Forecasting and Planning, Inventory Management
Module
III - Physical Distribution, Purchasing, Supplier
Partnership, TQM
Module
IV - Warehouse Management, JIT Manufacturing,
Logistics System
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Information
Technology
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